Here you can view our Frequently Asked Questions, if your query is not answered here please do not hesitate to contact us via our contact page.

F.A.Q

Are my details safe?

Absolutely! Our website is hosted by Shopify, one of the most reputable out there. We also do not use your details for anything other than fulfilling and dispatching your order.

What is your Returns Policy?

Customers can return their items for a refund within 14 days of receipt. If you would like to arrange a return, please contact us.

Customers are responsible for payment and arrangement of return postage, and we recommend you keep a proof of postage for your records.

What is your Shipping Policy?

Here at Nox Caelo we're just as excited as you are for you to recieve your goodies!

Currently our dispatch days are Tuesdays and Thursdays, using Royal Mail Tracked48 and Evri Tracked Postage.

We aim to have all orders made within 3 working days, which will then be dispatched on the following closest dispatch day (Tuesday, or Thursday).

Who are you?

I'm Jess and I'm from the North West, UK! I have and always will be the sole person running Nox Caelo.

How do I place an order?

Head on over to our shop page and 'shop' until your hearts content! Add items to your basked and follow the check out instructions on screen!

Can I cancel my order?

Yes of course! If your item has not been marked as dispatched, we can easily cancel your order. If your item has already been sent out to you, you will need to return it to us to recieve a refund.

What are your social media links?

You can find us on Instagram and TikTok both at @shopnoxcaelo - and you can also find us over on Facebook by simply searching 'Nox Caelo'